How To Add Cases On Trello:

• Go to https://trello.com/b/yNA8KyDi/email-follow-ups-trello
• In the “Pending case” section click the tree dots -> Add Card …

• If there is a TG number, please write it and put a slash “ / “, if not go to the next step.

• Next please write the Agency name and again put a slash  “ / “, and in short write the topic

• And click to enter inside the case:

In the “Description” Field please write the email subject, and leave 1-line space and below paste the email body:

• Add the “Due Date” from the right column which should be one of the following:
  1. The check-in date,
  2. Its cancellation deadline if the case should be handled before that
  3. The date when the case should be finished

• Add the Custom Fields respectively “Priority, Type, Source, Reply to”