Timings:

Evening/night shift starts when the leader and the team are leaving – at
18:30-19:00 Yerevan time,
17:30-18:00 Beirut and Damascus times,
16:30-17:00 Cairo time,
15:30-16:00 London time,
hence the evening shift couple/ trio / solo must be ready by that time. A 30-minute window can be provided for you before starting of the shift to move to your house or preferred point that you will work your shift from and that 30 minutes should be strictly BEFORE starting the shift and not afterwards.

Please note that above is not the time when you should come to work, but the time when you should drop all what you have and start the duty of the evening/night shift. For the exact working hours of the day, you will coordinate with the HR team as well as the night shift ending time.

Evening/Night Shift Responsibilities:

One of you should be the leader of the shift.

1. Emails – Please note that all the members of the evening shift staff should have the info@tripathon.com and book@tipathon.com forwarded to your emails (if you don’t have them permanently please make sure to ask Zahir, M. Taresh or Daniel to forward them to you 1 hour to 30 min BEFORE your shift starts!). One of you should always check them and add the new cases on Trello (please find the full step-by-step guide of how to put cases on Trello from the left list), and whichever case is urgent – to be dealt with immediately.
2. Confirmation Number – add confirmation numbers to each hotel booking in our system which is not reconfirmed by the Conf. number department with ONLY the same day and next day check-ins.*Reminder
   The “Remarks” box is for Tripathon Internal use, while the “Special Notes” box is for the agencies (whatever you write there the agency will receive it by an email)
   
3. Stop Sale – put stop sales based on the hotels’ email received starting from 18:30 Yerevan time, 17:30 Beirut and Damascus times, 16:30 Cairo time onwards. All stop sales received before those times is not evening shift responsibility.When you received the stop sale email please read carefully, then put the stop sale in our system and if we have the same hotel in HotelsPro – put it there as well – and forward the same email you received to Tariff@tripathon.com writing “Done in Tripathon system”, or “Done in Tripathon and HotelsPro systems”, or “Didn’t find the rates in either systems”. Please find the full step-by-step guide of how to put stop sale from the left list.
4. HotelsPro bookings – whenever we receive a booking request from compass@metglobal.com i.e. for HotelsPro to book@tripathon.com – we need to make this booking no matter when is the requested check-in. Please find the full step-by-step guide of how to make HotelsPro bookings from the left list
5. Phones the evening shift staff, if both of you will not work from Yerevan or Beirut office, should open the call software on their laptop “MicroSIP” 30 minute before the beginning of the shift and make sure it’s online (if the software is not installed please check with Gio or M. Taresh) and make sure that you are receiving calls normally, in any other case inform Gio, Gaya, M. Taresh or Zahir to forward the calls to you so that anyone would be able to reply the Lebanon and Iraq landlines.
6. Viber and Whatsapp – with Iraqi number should be installed at least on one of the evening shift staff laptops or the phone itself should be with you – please be responsive there and try to prioritise the same or next day check-in cases, for any others if you don’t have time kindly ask them to contact with you tomorrow during working hours and create a case about it in Trello /pending cases section/.(+964 7511136696 – can be installed within 2 min with the help of someone from Armenia using the telephone).
7. Skype – Help desk skype should be open at anyone’s end during the evening shift and deal with the cases as mentioned in the above section No. 6 about viber, whatsapp

Current Login details

Login: trip-gallery

Password: #team@tripathon.5