Currently, our platform operates by allowing bookings based on the name of the location rather than its full address to minimize potential errors. For instance, if you wish to book a transfer to or from the Sheraton Dubai Creek in Dubai, UAE, you would enter the hotel's name "Sheraton Dubai Creek" instead of its address
At present, the system doesn't support user cancellation for one segment of the round-trip transfer. Nevertheless, if your round-trip transfer is refundable and you need to cancel one transfer, you can reach out to our support team via one of our Helpdesk channels. They will be able to assist you with cancellations and modifications to
Yes! Similar to the general logic of Tripathon System, any booking under “Confirmed” status, or any booking that is “vouchered” but not within the cancellation deadline, can be canceled free of charge at any time before the deadline specified on our system.
Certainly! Our transfer module offers support for various pickup locations, including malls, landmarks like museums, and large markets. Simply enter the name of the desired location, and if it appears in the dropdown menu, you can select it as either a pickup or drop-off point.
It is requested to add the passenger’s phone number. It will be mainly used in emergency cases such as when the driver is unable to locate the passengers, or when it’s necessary to update passengers with important information about their transfer. The phone number will not be used whatsoever for any purposes not related to
This means that someone else is trying to enter using your credentials, first check with a colleague or with anyone else who uses your profile. If not, this indicates that someone might’ve tried to hack into your profile, I which case you need to contact our team immediately to provide assistance and help secure your
Tripathon Travel System allows you to resend the OTP 3 times before it locks your profile. This is to secure your profile from people who try to enter into your account without your authorization. If it was you who consumed all the attempts by mistake or because of a software error, contact our support team
1- Make sure your credentials (username and password) are correct. 2- Clear your browser’s cookies. 3- OTP will be sent to the email set in your profile. If you are not sure about the email or need further assistance, contact our operations support team through our formal communication channels.
The OTP system sends the code to the email set as the default email address in your Tripathon Travel Profile. To change the email address, you need to login to Tripathon Travel System, go to MyAccount > Edit Profile > Customer Information tab, and change the email address. Note that the existing email address in
The first solution is to double-check that the credentials you are entering are correct and no one else in your team has changed the password. If you are sure that you are entering the right information, try clearing your browser’s cookies and trying to login again. It is highly recommended to try resetting your password
Email: info@tripathon.com
Web: WWW.TRIPATHON.COM
Shams Media City, Sharjah
Phone: +971 52 358 0862
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Phone: +9614718862 / 63
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Mobile: +9647511136696
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