Currently, our platform operates by allowing bookings based on the name of the location rather than its full address to minimize potential errors. For instance, if you wish to book a transfer to or from the Sheraton Dubai Creek in Dubai, UAE, you would enter the hotel's name "Sheraton Dubai Creek" instead of its address

At present, the system doesn't support user cancellation for one segment of the round-trip transfer. Nevertheless, if your round-trip transfer is refundable and you need to cancel one transfer, you can reach out to our support team via one of our Helpdesk channels. They will be able to assist you with cancellations and modifications to

Yes! Similar to the general logic of Tripathon System, any booking under “Confirmed” status, or any booking that is “vouchered” but not within the cancellation deadline, can be canceled free of charge at any time before the deadline specified on our system.

Certainly! Our transfer module offers support for various pickup locations, including malls, landmarks like museums, and large markets. Simply enter the name of the desired location, and if it appears in the dropdown menu, you can select it as either a pickup or drop-off point.

It is requested to add the passenger’s phone number.  It will be mainly used in emergency cases such as when the driver is unable to locate the passengers, or when it’s necessary to update passengers with important information about their transfer. The phone number will not be used whatsoever for any purposes not related to