How To Use The Email OTP 
Starting from February 2022, Tripathon new security update includes e-mail OTP for Tripathon Travel system users.
1- Go to travel.tripathon.com, click on the ” Agent Login” button and enter your username and password.
2- A pop-up will ask you to enter your OTP number, which will be sent to your profile’s main email address.
3- Enter the numbers in the box and submit to continue.
the OTP can be resent once each minute for a maximum number of 3 attempts. In case you have any question or face any problems, check the FAQ list below and if you did not find the answer there, you’re welcome to contact our support team to help you.
Issues and questions that are frequent
This means that someone else is trying to enter using your credentials, first check with a colleague or with anyone else who uses your profile.
If not, this indicates that someone might’ve tried to hack into your profile, I which case you need to contact our team immediately to provide assistance and help secure your profile.
Tripathon Travel System allows you to resend the OTP 3 times before it locks your profile. This is to secure your profile from people who try to enter into your account without your authorization. If it was you who consumed all the attempts by
mistake or because of a software error, contact our support team through our formal communication channels and they will be happy to assist you to reset the account.
1- Make sure your credentials (username and password) are correct.
2- Clear your browser’s cookies.
3- OTP will be sent to the email set in your profile. If you are not sure about the email or need further assistance, contact our operations support team through our formal communication channels.
The OTP system sends the code to the email set as the default email address in your Tripathon Travel Profile. To change the email address, you need to login to Tripathon Travel System, go to MyAccount > Edit Profile > Customer Information tab, and
change the email address.
Note that the existing email address in this tab is the one that you currently receive all system activity on (new bookings, vouchered bookings, reminders of cancellation, reset password…etc.). Hence, by changing this email you will receive system
updates and emails to the new email instead.
The first solution is to double-check that the credentials you are entering are correct and no one else in your team has changed the password.
If you are sure that you are entering the right information, try clearing your browser’s cookies and trying to login again. It is highly recommended to try resetting your password from the “forgot my password” button under the sign-in boxes.
In case none of the above methods work, contact our operations support team to assist you through our formal communication channels.
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